By making a purchase through our website, you agree to the following terms and conditions, including general conditions of purchase-sale, and privacy policies. Please read carefully.

1. The parties

The Seller: Manuel Eduardo Ferreiro Bustamante, located at Pedernal 501 C, Col. Jardines del Pedregal, Del. Álvaro Obregón, C.P. 01900, México, Distrito Federal.

The Purchaser: The user becomes the purchaser after payment is completed, and your order has been confirmed by Once your payment has been validated, you will receive an e-mail notification. In case of not receiving it, please contact us at: customerservice so that we can assist you.

2. Product availability

All our pieces are available upon request only, for this reason we do not have available inventory by the time you place your order.

3. Price and shipping costs

Prices, and delivery charges, will appear on the screen prior to completion of the purchase. All prices may be subject to change without notice. Shipping costs depend on the total weight of the items ordered and destination.

4. Billing

You will receive the original invoice within you package; it will be calculated according to current price at the time of purchase.

5. Methods of payment

We accept payments by credit card (Visa, Mastercard, American Express), and PayPal. Please take in consideration that some credit card companies will charge additional fees when buying abroad. Our online shop will be exempt from any responsibility regards to this issue.
For greater safety, the card details you introduce will be transmitted directly to our bank, therefore the Seller will not have access to your data.

6. Delivery Time

It is important for you to consider that production process takes approximately six weeks form the date your order was issued. Delivery time usually takes up to seven working days, depending on the destination and the shipping option selected. Delivery time can suffer unexpected delays by the carrier service provider; we assume no responsibility for this. The carrier company does not deliver to P.O. Boxes.

7. Warranty and authenticity

The warranty consists of changing the piece for another of equal characteristics just in case of any damage due to manufacture or transportation.
Each piece comes with a certificate to authenticate originality of work by Manuel Ferreiro®; due to the nature of the certificates, no replacements for lost or damage are possible.

8. Return policies

Each piece is elaborated upon request, reason why exchanges and refunds are not possible. An exchange will be allowed just in case of any damage due to manufacture or transportation. You will have a period of 10 business days from the receipt of the package to return the piece. In either case, the Seller will assume the costs of shipping. Please contact our customer service for assistance: customerservice 

9. Taxes

Local taxes (Mexico) are included in the final price. Duties, import taxes or any other regulation relating to the dispatch of goods (destination) shall be paid by the recipient (not necessarily the Purchaser). Consider that Mexico has international treaties and/or trade agreements with other nations; this may reduce or exempt our pieces from tariff regulations.

10. Data protection

Please contact our privacy policies.

11. Applicable law

This Agreement shall be governed by the laws of Mexico.

For customer service and general inquiries, please contact us at: customerservice

Privacy policy

Manuel Ferreiro®, located at Pedernal 501 C, Col. Jardines del Pedregal, Delegación Álvaro Obregón, México, D.F., is responsible for obtaining, using, and protecting your personal data.
We will obtain your personal information through Manuel Ferreiro online shop, when you directly submit your personal data. The purpose of this is to provide the requested products and services to you, to fulfill agreed obligations, to keep you informed of our latest developments and services, to send you relevant survey invitations related to our services, and to do internal research on consumption habits.
You have the right to access, amend and cancel your personal data, as well as to oppose to its use, or to revoke any consent given through the implemented procedures. To know more about these procedures, please contact us at: customerservice

Besides, we inform you that we will not sell, rent, or transfer your personal details.
You can unsubscribe to our mailing list by simply sending your request to the following e-mail address: customerservice

We reserve the right to make any changes or updates to this notice, when necessary, in order to attend our laws, internal policies, requirements for providing our services, and market practice. These modifications will be available to the public through our website.
Date of the last update: March, 2013.


Terms and conditions